Profiles International, Inc. provides leading employment evaluation and human resource management assessment tools. Whether you are looking to reduce employee turnover, provide leadership training and development or seek to solve any other of your employee related challenges, we have the employee training, management, and hiring tools to help you succeed.

Welcome to "the assessments company".

CHALLENGES

• Employee Turnover Costs
• Poor Hiring Practices
• Low Sales Effectiveness
• Poor Management
• Poor Customer Service
• Poor Employee Motivation
• Poor Team Developement
• Poor Job Fit
• Productivity Improvement
• Employee Stress Handling
• Poor Employee Engagement

 

Poor Customer Service

When customers are pleased with a product or service they may tell one or two others, but when they are dissatisfied, they are much less restrained. Poor customer service causes negative word-of-mouth that your organization wants to avoid, which is why the people you select to interact with customers is so important. Customer service is not a department; it is an important function of every employee. Profiles International offers a valuable assessment tool to help you identify employees with superior customer service skills, as well as coach existing employees to greater success.

Designed to achieve the best possible job fit, this assessment provides critical information you need to know to improve customer service training and increases awareness of the importance for every employee to “handle with care” when dealing with customers.

Solutions

• Career Personality Tests
• Employee Selection Process
• Interview Questions
• Improve Sales Hiring
• Team Building Tools
• Organizational Management Analysis
• 360 Degree Evaluation
• Improve Customer Service
• Key Performance Indicators
• Succession Planner
• Leadership Development
• Motivating Employees
• Talent Management